Shopify Support & Maintenance
Keep your store running smoothly with our comprehensive support and maintenance services.
who we help
We partner with Shopify merchants who want to ensure their store runs smoothly and securely. Whether you're a growing brand or an established business, our support and maintenance services keep your store performing at its best.
why choose our support services?
24/7 support
- • Round-the-clock monitoring
- • Quick response times
- • Emergency support
Proactive maintenance
- • Regular updates
- • Security patches
- • Performance optimization
Quick response
- • Rapid issue resolution
- • Priority support
- • Clear communication
Regular reporting
- • Performance metrics
- • Maintenance updates
- • Security status
our services
Regular Maintenance
Scheduled updates, security patches, and performance optimization
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Regular updates
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Performance optimization
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Security patches
Consistently high-performing store
Security Updates
Regular security audits and vulnerability management
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Security audits
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Vulnerability scanning
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Threat prevention
Protected store and customer data
Performance Monitoring
24/7 monitoring of store performance and uptime
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Real-time monitoring
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Uptime tracking
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Performance metrics
Proactive issue detection and resolution
Bug Fixes
Quick resolution of technical issues and bugs
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Rapid response
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Issue tracking
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Root cause analysis
Smooth store operation
Theme Updates
Regular theme updates and compatibility checks
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Version updates
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Compatibility testing
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Design consistency
Modern, secure storefront
App Management
App updates, optimization, and troubleshooting
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App updates
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Performance tuning
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Integration support
Optimized app ecosystem
our 5-step process
1. Initial Assessment
Comprehensive store audit and maintenance plan
2. Regular Monitoring
24/7 performance and security monitoring
3. Proactive Updates
Scheduled maintenance and updates
4. Issue Resolution
Quick response to technical issues
5. Regular Reporting
Detailed performance and maintenance reports
why work with us?
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Certified Shopify Support Experts
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24/7 technical support and monitoring
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Proactive maintenance and updates
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Quick response to technical issues
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Comprehensive security management
kind words
"Uncover Commerce was efficient and responsive, making the design and build process straightforward for our team"
"We were incredibly impressed with the seamless redesign and migration of our website. Excellent work."
"The site Uncover created for us has been a game-changer—it's helped us almost double our turnover!"
"They provided us with excellent service and were very responsive."
investment & packages
All quotes follow a free audit. Flexible payment plans available. Includes 30-day bug-fix warranty.
Basic Support
£100/hr
Standard Package
£500/month
Premium Package
£1,000+/month
FAQs
What's included in the support package?
Our support packages include regular maintenance, security updates, performance monitoring, bug fixes, and 24/7 technical support.
How quickly do you respond to issues?
We offer different response time SLAs, from 4-hour emergency response to 24-hour standard support.
Do you provide regular reports?
Yes, we provide detailed monthly reports on store performance, maintenance activities, and security status.
Can I customise the support package?
Absolutely, we can tailor the support package to your specific needs and budget.